Shipping policy

Last updated: August 5, 2026

Belleneuve is operated by North Duo Oy. This Shipping Policy explains where we deliver, how orders are processed and fulfilled, estimated delivery times, tracking, and how shipping-related issues are handled.

1. Shipping destinations

Belleneuve currently ships exclusively within the United States.

We ship to all 50 U.S. states, including Alaska and Hawaii.

We can deliver to:

Residential addresses
Business addresses
Valid P.O. boxes

At this time, we do not ship to:

U.S. territories
APO, FPO, or DPO military addresses
Countries outside the United States

Customers are responsible for providing a complete and accurate delivery address when placing an order.

2. Fulfillment locations

Belleneuve works with established third-party fulfillment and logistics partners operating warehouses in the United States and Asia.

The warehouse used to fulfill an order depends on product availability, inventory location, and the customer’s delivery address. Some orders may be shipped from within the United States, while others may be dispatched from an international fulfillment center in Asia.

Internationally dispatched orders may be transferred to a U.S. carrier or local delivery partner for final delivery.

The fulfillment location does not change the shipping cost or the estimated delivery timeframe stated in this policy.

3. Shipping cost

Belleneuve provides free standard shipping on all eligible orders delivered within the United States.

There is no minimum purchase requirement, and no separate standard shipping charge is added at checkout.

4. Order processing

Orders are normally processed within 1–2 business days after they are placed.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Processing may occasionally take longer during major holidays, promotional periods, unusually high order volumes, inventory disruptions, or other circumstances outside our reasonable control.

Order processing time is separate from shipping transit time.

5. Estimated delivery time

After an order has been processed and dispatched, shipping normally takes 4–10 business days.

The total estimated delivery timeframe is:

Processing time: 1–2 business days
Shipping transit time: 4–10 business days
Total estimated delivery time: 5–12 business days

Delivery estimates exclude weekends and U.S. federal holidays.

Delivery timeframes are estimates and are not guaranteed delivery dates. Delays may occur due to carrier operations, customs processing, severe weather, transportation disruptions, seasonal demand, address problems, or other circumstances outside our reasonable control.

6. Shipping carriers

Belleneuve works with established shipping carriers and logistics partners.

The carrier used for an order may vary depending on the product, fulfillment location, package size, and delivery destination.

Orders may be delivered by USPS, UPS, FedEx, or another established regional or final-mile delivery provider.

Customers cannot select a specific shipping carrier at checkout.

7. Order tracking

Tracking information is provided for all orders.

Once an order has been processed for shipment and tracking information becomes available, we will send a shipping confirmation email containing a tracking number or tracking link.

Tracking information may take 24–48 hours to begin displaying updates after it has been created.

If you have not received tracking information within two business days after placing your order, please check your spam or junk email folder before contacting support@belleneuve.com.

8. Split shipments

We normally aim to deliver each order in a single package.

However, orders containing multiple products may occasionally be divided into separate shipments because products may be stored at different fulfillment locations.

Separate packages may arrive on different dates and may have different tracking numbers.

Customers will not be charged additional shipping fees when an order is divided into multiple shipments.

9. Address changes

To request a shipping-address correction, contact support@belleneuve.com immediately after placing your order.

We may be able to update the address if the request is received before tracking information has been issued or fulfillment has begun.

Address changes cannot be guaranteed after an order has entered processing or has been shipped.

Belleneuve is not responsible for delays, failed deliveries, or losses caused by an incomplete or incorrect address provided by the customer.

10. Delayed shipments

Shipping delays may occasionally occur because of carrier operations, customs processing, severe weather, transportation disruptions, seasonal demand, or other circumstances outside our reasonable control.

Contact support@belleneuve.com if:

You have not received tracking information within two business days after placing your order
Your order has not arrived within 12 business days after it was placed
Your tracking information has not shown a meaningful update for an extended period

Please include your full name and order number so that we can investigate the shipment.

11. Lost shipments

If tracking information indicates that a shipment may be lost in transit, contact support@belleneuve.com.

We will review the available tracking information and, where necessary, open an investigation with the applicable carrier or logistics partner.

If the shipment is confirmed as lost, Belleneuve will provide a replacement at no additional cost or issue a refund to the original payment method.

A shipment is not considered lost solely because tracking updates are temporarily delayed.

12. Packages marked as delivered

If tracking shows that a package has been delivered but you cannot locate it:

Confirm that the shipping address shown on the order is correct
Check the mailbox, entrance, porch, reception area, and other possible delivery locations
Ask household members, building staff, or nearby neighbors whether they accepted the package
Contact the carrier shown in the tracking information
Contact support@belleneuve.com if the package remains missing

Belleneuve will assist with investigating the delivery with the carrier or logistics partner.

Any replacement or refund will be determined after reviewing the tracking information, delivery evidence, shipping address, and carrier investigation.

13. Returned or undeliverable packages

A package may be returned to the sender if:

The shipping address is incomplete or incorrect
The recipient refuses delivery
The package is not collected when required
The carrier is otherwise unable to complete delivery

If an order is returned as undeliverable, contact support@belleneuve.com. We will review the circumstances and explain the available reshipment or refund options.

Additional shipping costs caused by an incomplete or incorrect address provided by the customer may be the customer’s responsibility.

14. Unexpected carrier charges

Belleneuve does not add additional standard shipping charges after an order has been placed.

If a carrier, delivery partner, or other party unexpectedly requests payment before delivering your order, contact support@belleneuve.com before making the payment so that we can investigate the request.