Refund policy

Last updated: August 5, 2026

Belleneuve is operated by North Duo Oy. We want you to feel confident when shopping with us. This Return and Refund Policy explains when products can be returned, how to request a return, and how refunds are processed.

1. 14-day return policy

We accept returns of eligible products requested within 14 calendar days of the date the order is delivered.

To request a return, contact us at support@belleneuve.com within the 14-day return period and include:

Your full name
Your order number
The product you wish to return
The reason for the return, if applicable

Please contact us before sending your return so that we can provide the correct return address and return instructions.

Do not send a product to the address shown on the original shipping package or directly to the manufacturer unless we specifically instruct you to do so. Returns sent without authorization or to an incorrect address may be delayed, lost, or ineligible for processing.

2. Return eligibility

To qualify for a return, the product must be:

Unworn and unused, except as reasonably necessary to inspect or try on the product
Unwashed and unaltered
Free from stains, makeup, deodorant, perfume, odors, pet hair, and other signs of wear
Returned with its original tags, accessories, and components
Returned in its original packaging where reasonably possible

Where legally permitted, we may reduce the refund to account for damage, wear, missing components, or handling beyond what is reasonably necessary to inspect the product.

3. Non-returnable products

The following products cannot be returned, except where required by applicable law:

Products that have been worn, washed, altered, damaged, or used
Hygiene-sensitive products after a hygiene seal, protective liner, or similar protective packaging has been removed or damaged
Underwear, intimate apparel, bodysuits, swimwear, cosmetics, and pierced jewelry that no longer meet applicable hygiene requirements
Personalized, customized, or made-to-order products
Gift cards
Products returned outside the applicable return period

4. Return shipping costs

For returns caused by a change of mind, incorrect size selection, or an unwanted product, the customer is responsible for arranging and paying for return shipping.

We do not charge a restocking or return-handling fee.

We strongly recommend using a tracked shipping service and retaining the shipping receipt until the return has been completed. Belleneuve is not responsible for customer-arranged return shipments that are lost or damaged before reaching the designated return location.

If a product is damaged, defective, or incorrect, Belleneuve will cover the reasonable cost of the approved resolution. Customers should not pay to return a damaged, defective, or incorrect product unless instructed by our customer support team.

5. Damaged, defective, or incorrect products

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect product, contact us at support@belleneuve.com as soon as possible. Include your order number and clear photographs or videos showing the issue.

After reviewing the claim, we will normally send a replacement at no additional cost. If a suitable replacement is unavailable, we will issue a refund to the original payment method.

Do not dispose of or return the product unless instructed by our customer support team.

6. Exchanges

We do not offer direct exchanges.

To order a different size, color, or product, request a return for the original eligible item and place a new order separately.

7. Order cancellations

To request an order cancellation, contact support@belleneuve.com immediately after placing the order.

We will attempt to cancel the order, but cancellation cannot be guaranteed after processing or fulfillment has begun. If the order has already been processed or shipped, it must be handled through the return procedure described in this policy.

8. Refunds

Once the returned product has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds are normally issued to the original payment method within 1–2 business days after inspection.

After Belleneuve issues the refund, the customer’s bank, card issuer, or payment provider may require up to 10 business days to display the funds in the customer’s account.

Refunds cannot be issued to a different card, bank account, or payment method.

9. Shipping charges

Belleneuve offers free shipping on customer orders. Because no separate outbound shipping fee is charged at checkout, there is no original shipping charge to refund.

For voluntary returns, the customer remains responsible for the cost of return shipping. Belleneuve covers approved costs related to damaged, defective, or incorrect products.