Privacy policy

Last updated: August 5, 2026

Belleneuve is operated by North Duo Oy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit belleneuve.com, purchase our products, communicate with us, or otherwise use our website and related services.

Belleneuve is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services.

In this Privacy Policy, “Belleneuve,” “we,” “us,” and “our” refer to North Duo Oy. “Services” refers to our website, online store, products, customer support, and related services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal information we collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include information that has been anonymized or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with the Services, we may collect the following categories of personal information.

Contact information

This may include:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Order and transaction information

This may include:

  • Products viewed or purchased

  • Products placed in your shopping cart

  • Order numbers

  • Order history

  • Returns, refunds, cancellations, and customer-service claims

  • Shipping and tracking information

  • Discounts or promotional offers used

  • Transaction dates and amounts

Payment information

Payments are processed through Shopify and applicable third-party payment providers.

We may receive payment-related information such as:

  • Payment method

  • Billing details

  • Transaction status

  • Payment confirmation

  • Transaction identifiers

  • Limited card information, such as card type and the final digits of the card

Complete payment-card details are generally collected and processed directly by Shopify or the applicable payment provider rather than stored directly by Belleneuve.

Customer account information

If you create or use a customer account, we may collect:

  • Account login details

  • Account preferences

  • Saved contact or delivery information

  • Order history

  • Account activity

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you believe your account has been accessed without authorization.

Communications

We collect the information you provide when you communicate with us, including through:

  • Customer-support emails

  • Return or refund requests

  • Shipping inquiries

  • Product questions

  • Complaints

  • Reviews or feedback

  • Other communications

Device and technical information

When you access the Services, we or our service providers may automatically collect information such as:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network connection information

  • Cookie identifiers

  • Advertising identifiers

  • Approximate location derived from your IP address

  • Other unique device or online identifiers

Website usage information

We may collect information about how you interact with the Services, including:

  • Pages and products viewed

  • Links clicked

  • Search activity

  • Referral pages

  • Shopping-cart activity

  • Checkout activity

  • Date and time of access

  • Time spent on pages

  • Interactions with advertisements or marketing communications

Marketing preferences

We may collect information about:

  • Whether you have subscribed to marketing communications

  • Your communication preferences

  • Whether you opened or interacted with marketing emails

  • Your advertising and privacy preferences

Reviews and user-submitted content

If you submit a review, photograph, feedback, or other content, we may collect and display the information you voluntarily provide.

Do not submit personal information that you do not want displayed publicly as part of a product review or other public submission.

2. How we collect personal information

We may collect personal information from the following sources:

Directly from you

We collect information directly from you when you:

  • Visit or use the Services

  • Place an order

  • Create a customer account

  • Subscribe to marketing communications

  • Contact customer support

  • Request a return or refund

  • Submit a review

  • Otherwise provide information to us

Automatically through the Services

We may automatically collect information through:

  • Cookies

  • Pixels

  • Tags

  • Software development kits

  • Log files

  • Similar tracking technologies

From Shopify and service providers

We may receive personal information from Shopify and from companies that provide services on our behalf, including:

  • Payment processing

  • Website hosting

  • Fraud detection

  • Analytics

  • Marketing

  • Customer support

  • Order fulfillment

  • Warehousing

  • Shipping and delivery

From advertising and business partners

We may receive information from advertising platforms, analytics providers, social-media platforms, and other business partners where permitted by law.

3. How we use personal information

We may use personal information for the following purposes.

Providing and operating the Services

We use personal information to:

  • Process and confirm orders

  • Process payments

  • Fulfill and deliver purchases

  • Provide tracking information

  • Manage customer accounts

  • Process cancellations, returns, refunds, and claims

  • Communicate about orders

  • Provide customer support

  • Maintain and operate the website

  • Provide requested products and services

Improving and personalizing the Services

We may use personal information to:

  • Understand how customers use the website

  • Improve website functionality

  • Improve our products and services

  • Remember customer preferences

  • Personalize website content

  • Recommend products that may be relevant

  • Measure customer engagement

  • Troubleshoot technical problems

Marketing and advertising

Where permitted by law, we may use personal information to:

  • Send promotional emails

  • Inform customers about products, offers, and promotions

  • Measure marketing performance

  • Display advertisements on our website or other online platforms

  • Personalize advertising based on website interactions, shopping activity, or interests

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

Security and fraud prevention

We may use personal information to:

  • Authenticate customer accounts

  • Detect and prevent fraudulent transactions

  • Investigate suspicious activity

  • Protect customers, Belleneuve, Shopify, and service providers

  • Secure the website and checkout process

  • Prevent misuse of the Services

  • Enforce our terms and policies

Communication

We use personal information to:

  • Respond to questions

  • Provide customer support

  • Send order and shipping updates

  • Investigate delivery problems

  • Process returns and refunds

  • Respond to complaints

  • Maintain our customer relationship

Legal and compliance purposes

We may use personal information to:

  • Comply with legal obligations

  • Maintain business and tax records

  • Respond to valid legal requests

  • Cooperate with law-enforcement or government authorities

  • Establish, exercise, or defend legal claims

  • Enforce our Terms of Service and other policies

  • Protect our rights and the rights of others

4. Legal grounds for processing

Depending on the applicable law and the circumstances, we process personal information on one or more of the following grounds:

  • To perform a contract with you, including processing, fulfilling, and delivering your order

  • To take steps requested by you before entering into a contract

  • To comply with legal obligations

  • For our legitimate business interests, such as operating the store, preventing fraud, improving our services, and protecting our business

  • With your consent, where consent is required

  • To establish, exercise, or defend legal claims

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred before the consent was withdrawn.

5. Cookies and tracking technologies

We and our service providers use cookies and similar technologies to operate the Services, remember preferences, understand website usage, prevent fraud, measure performance, and support marketing and advertising.

Cookies may include:

  • Essential cookies required for the website and checkout to function

  • Preference cookies that remember selections and settings

  • Analytics cookies that help us understand website performance

  • Advertising cookies used to measure or personalize advertisements

You may be able to manage certain cookies through our website’s privacy controls or through your browser settings.

Blocking certain cookies may affect the operation of the website, checkout, customer accounts, or other features.

Where required by applicable law, we request consent before using non-essential cookies.

6. How we disclose personal information

We may disclose personal information to third parties for legitimate business purposes, including the following categories of recipients.

Shopify

Our store is hosted and powered by Shopify. Shopify processes personal information to provide and improve the ecommerce platform, checkout, payment, security, analytics, and other services used by Belleneuve.

Payment providers

We disclose information to payment processors, banks, card networks, and fraud-prevention providers to process transactions, confirm payments, prevent fraud, and handle refunds.

Fulfillment and logistics providers

We disclose order and delivery information to suppliers, warehouses, fulfillment partners, and logistics providers located in the United States, Asia, and other regions where necessary to prepare and fulfill orders.

These providers receive information necessary to fulfill the order, such as the customer’s name, shipping address, contact details, products ordered, and order number.

Shipping carriers

We disclose delivery information to shipping carriers and final-mile delivery providers so that they can transport, track, and deliver orders.

Technology and service providers

We may disclose information to providers that support:

  • Website hosting

  • Cloud storage

  • Information technology

  • Cybersecurity

  • Customer support

  • Email delivery

  • Data analytics

  • Order management

  • Fraud prevention

  • Business administration

Advertising and marketing partners

Where enabled and permitted by law, we may disclose identifiers, device information, website activity, and purchasing activity to advertising, analytics, and marketing partners.

These partners may use information in accordance with their own privacy policies.

When you direct or authorize disclosure

We may disclose information when you request, direct, or consent to the disclosure, including when using third-party integrations or social-media features.

Business transactions

We may disclose personal information in connection with a potential or completed business transaction, such as:

  • Merger

  • Acquisition

  • Financing

  • Reorganization

  • Sale of assets

  • Insolvency or bankruptcy proceeding

Legal and safety reasons

We may disclose information when reasonably necessary to:

  • Comply with applicable law

  • Respond to a subpoena, court order, warrant, or other valid legal process

  • Cooperate with government or law-enforcement authorities

  • Protect the rights, property, or safety of Belleneuve, customers, or others

  • Investigate fraud, security incidents, or violations of our policies

  • Establish, exercise, or defend legal claims

7. Targeted advertising and sale or sharing of personal information

Belleneuve does not sell personal information in exchange for money.

However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. Depending on the technologies enabled on our website, our use of advertising, analytics, and Shopify services may be considered a sale or sharing of personal information or the processing of personal information for targeted advertising.

The categories of information that may be involved include:

  • Online identifiers

  • IP address

  • Device information

  • Website activity

  • Product-viewing activity

  • Shopping-cart activity

  • Purchase information

  • Advertising interactions

Where required by applicable law, you may opt out through the “Your Privacy Choices” or similar privacy link displayed on our website, through supported browser-based privacy signals, or by contacting support@belleneuve.com.

We do not knowingly sell or share the personal information of individuals under 16 years of age for targeted advertising.

8. Relationship with Shopify

The Services are hosted by Shopify.

Information submitted through the Services is transmitted to and processed by Shopify and other service providers that may operate in countries different from your country of residence.

Shopify may process information about your interactions with Belleneuve, Shopify, and other merchants to provide, secure, personalize, and improve its services.

In certain circumstances, Shopify may act independently in determining how and why it processes personal information. Requests relating specifically to Shopify’s independent processing may need to be submitted directly through Shopify’s privacy controls or Privacy Portal.

You can learn more by reviewing Shopify’s Consumer Privacy Policy and privacy controls.

9. International processing and transfers

Belleneuve is operated by North Duo Oy, a company established in Finland.

We and our service providers may transfer, store, access, or process personal information in countries outside the country where you reside, including:

  • Finland

  • The United States

  • Canada

  • Countries in Asia where fulfillment or logistics partners operate

  • Other countries where Shopify or our service providers maintain operations

Privacy and data-protection laws may differ between countries.

Where required by applicable law, we use recognized safeguards for international transfers, such as contractual protections, adequacy decisions, or other lawful transfer mechanisms.

10. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods depend on factors such as:

  • Whether you maintain a customer account

  • Whether we need the information to fulfill an order

  • Whether an order, return, refund, or dispute remains unresolved

  • Legal, tax, accounting, or reporting obligations

  • Fraud-prevention and security requirements

  • The need to establish, exercise, or defend legal claims

  • Your consent and marketing preferences

When personal information is no longer reasonably required, we may delete it, anonymize it, or securely isolate it until deletion is possible.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online system, storage method, or method of transmission is completely secure. We cannot guarantee absolute security.

Do not send payment-card numbers, passwords, identification documents, or other highly sensitive information through unsecured email unless specifically requested through an appropriate secure process.

If you believe your customer account or personal information has been compromised, contact support@belleneuve.com promptly.

12. Your privacy rights

Depending on where you live and subject to applicable legal limitations, you may have the right to:

  • Request access to personal information we maintain about you

  • Request information about the categories and specific pieces of personal information collected

  • Request correction of inaccurate personal information

  • Request deletion of personal information

  • Request a portable copy of personal information

  • Opt out of the sale or sharing of personal information

  • Opt out of targeted advertising

  • Object to or restrict certain processing

  • Withdraw consent where processing is based on consent

  • Appeal a decision relating to a privacy request

  • Lodge a complaint with an applicable privacy or data-protection authority

These rights are not absolute. We may retain or continue processing information where permitted or required by law, including for transaction records, fraud prevention, tax obligations, disputes, security, and legal claims.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Submitting a request

To submit a privacy request, contact support@belleneuve.com and describe the right you wish to exercise.

We may need to verify your identity before completing the request. Verification may require information reasonably necessary to confirm that you are the person associated with the relevant account, order, or personal information.

We will use information submitted for verification only to process and protect the request.

Authorized agents

Where permitted by applicable law, you may appoint an authorized agent to submit a request on your behalf.

We may require:

  • Proof that you authorized the agent

  • Verification of the agent’s identity

  • Direct verification of your own identity

  • Confirmation that you authorized the specific request

Browser-based privacy signals

Where required by applicable law, we process recognized browser-based opt-out preference signals, such as Global Privacy Control, as requests to opt out of applicable sale, sharing, or targeted-advertising activities.

13. Marketing communications

You may opt out of promotional emails at any time by selecting the unsubscribe link in the email.

After unsubscribing, you may continue to receive non-promotional communications necessary to:

  • Confirm or fulfill orders

  • Provide shipping updates

  • Process returns or refunds

  • Respond to customer-support requests

  • Communicate important account, security, or policy information

14. Children’s privacy

The Services are intended for a general audience and are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

If you are a parent or legal guardian and believe that a child has provided personal information to us, contact support@belleneuve.com so that we can review and, where appropriate, delete the information.

15. Third-party websites and services

The Services may contain links to websites, platforms, or services operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy, or practices of unaffiliated third parties.

Review the privacy policies and terms of any third-party website or service before providing personal information.

The inclusion of a third-party link does not necessarily mean that Belleneuve endorses the third party or its practices.

16. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to:

  • Our business practices

  • The Services

  • Shopify features

  • Service providers

  • Legal or regulatory requirements

  • Operational or security needs

When we update the policy, we will publish the revised version on this website and update the “Last updated” date.

Where required by law, we will provide additional notice of material changes.

17. Contact information

For questions about this Privacy Policy, our privacy practices, or to exercise an applicable privacy right, contact:

Belleneuve
Operated by North Duo Oy
Finnish Business ID: 3568335-8
Registered business address: Rauvolantie 23, 20760 Piispanristi, Finland
Email: support@belleneuve.com

For the purposes of applicable data-protection laws, North Duo Oy is the controller of your personal information.