Contact information

Last updated: August 5, 2026

Belleneuve is operated by North Duo Oy, a company registered in Finland.

Our customer support team is available to assist with questions about products, orders, shipping, returns, refunds, and other store-related matters.

Customer support

Email: support@belleneuve.com

Support hours: Monday through Friday, 8:00 a.m.–5:00 p.m. Finland time, excluding Finnish public holidays.

We normally respond to customer inquiries within one business day.

Messages received outside our support hours will be reviewed on the next business day.

Order-related inquiries

When contacting us about an existing order, please include:

Your full name
Your order number
The email address used when placing the order
A clear description of your question or issue

For damaged, defective, or incorrect products, please also include clear photographs or videos showing the issue.

Business information

Belleneuve
Operated by North Duo Oy
Finnish Business ID: 3568335-8
Registered business address: Rauvolantie 23, 20760 Piispanristi, Finland
Email: support@belleneuve.com

Returns

Do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

To request a return, contact support@belleneuve.com within the return period stated in our Return and Refund Policy. We will provide the applicable return instructions and return destination.

Returns sent without following the provided instructions may be delayed or lost.