Legal notice

Last updated: August 5, 2026

This website and online store are operated under the Belleneuve brand by North Duo Oy, a company registered in Finland.

1. Website operator

Brand name: Belleneuve
Legal business name: North Duo Oy
Finnish Business ID: 3568335-8
VAT ID: FI35683358
Registered business address: Rauvolantie 23, 20760 Piispanristi, Finland
Website: belleneuve.com
Email: support@belleneuve.com

North Duo Oy is responsible for the operation of Belleneuve, the products offered through the website, customer orders, and customer-service matters.

2. Customer support

Customer support is available:

Monday through Friday
8:00 a.m.–5:00 p.m. Finland time
Excluding Finnish public holidays

We normally respond to customer inquiries within one business day.

Messages received outside our customer-support hours will be reviewed on the next business day.

For questions about products, orders, shipping, returns, refunds, privacy, or these legal terms, contact support@belleneuve.com.

When contacting us about an existing order, please include your full name, order number, and the email address used to place the order.

3. Registered business address

The address listed in this Legal Notice is North Duo Oy’s registered business address.

It is not a customer-facing retail location and should not be used as a return address unless Belleneuve customer support specifically instructs you to send a return there.

To request a return, contact support@belleneuve.com and follow the instructions provided under our Return and Refund Policy.

4. Ecommerce platform

The Belleneuve online store is powered by Shopify, which provides the ecommerce platform, website infrastructure, checkout functionality, and related technical services used to operate the store.

Payment processing and other website functions may also be provided by Shopify or applicable third-party service providers.

North Duo Oy remains responsible for Belleneuve’s products, orders, fulfillment, customer support, and published store policies.

5. Intellectual property

Unless otherwise stated, the content available on belleneuve.com is owned by or licensed to North Duo Oy.

This includes, where applicable:

  • The Belleneuve name and branding

  • Logos

  • Website design and layout

  • Product descriptions

  • Written content

  • Photographs

  • Graphics

  • Videos

  • Icons

  • Other website materials

Website content may not be copied, reproduced, modified, republished, distributed, sold, or commercially exploited without prior written permission from North Duo Oy or the applicable rights holder.

Third-party trademarks, service marks, product names, and company names remain the property of their respective owners.

6. Website information

We make reasonable efforts to ensure that the information presented on belleneuve.com is accurate and current.

However, the website may occasionally contain typographical errors, technical inaccuracies, outdated information, or omissions relating to products, prices, availability, promotions, or other content.

We may correct or update website information where necessary and in accordance with our Terms of Service and applicable law.

Product colors and appearance may vary slightly depending on photography, lighting, screen settings, materials, and production batches.

7. Third-party links and services

Belleneuve.com may contain links to websites, services, payment providers, social-media platforms, or other resources operated by third parties.

North Duo Oy does not control unaffiliated third-party websites and is not responsible for their content, availability, security, privacy practices, or terms.

The inclusion of a third-party link does not necessarily constitute an endorsement by Belleneuve or North Duo Oy.

8. Applicable store policies

Your use of belleneuve.com and purchases made through the website are also governed by our:

  • Terms of Service

  • Privacy Policy

  • Shipping Policy

  • Return and Refund Policy

These policies should be reviewed before placing an order.

If there is a conflict between this Legal Notice and a more specific store policy, the more specific policy will apply to the relevant matter.

9. Contact

For legal, business, or customer-service inquiries, contact:

Belleneuve
Operated by North Duo Oy
Finnish Business ID: 3568335-8
VAT ID: FI35683358
Rauvolantie 23
20760 Piispanristi
Finland
Email: support@belleneuve.com